If you're unhappy with how Employr Ltd has used or looked after your personal data, you can complain to us. This page explains how, and what we'll do. It doesn't affect your right to complain to the Information Commissioner's Office (ICO) at any time.
Before you start: is it us or your employer?
If you use Employr through your job, your employer decides what workforce data is collected and how it's used (see section 3 of our Privacy Policy). Complaints about those decisions are usually best sent to your employer first. If you send it to us, we'll tell you if it's a matter for your employer, and with your agreement we'll pass it on to them and help them deal with it. We'll still handle any part of the complaint that's about something we did.
How to complain
Send us your complaint in whichever way suits you:
- Email: Support@employr.co.uk, with the subject "Data protection complaint"
- Online: our contact form (choose "Support" and start your message with "Data protection complaint")
- Post: Data protection complaints, Employr Ltd, 5 Brayford Square, London, E1 0SG, United Kingdom
It helps if you tell us:
- your name and a way to contact you
- the email address on your Employr account, if you have one, and the company you work for, if it's about workforce data
- what happened, roughly when, and what you'd like us to do
Please don't send passwords or more sensitive information than you need to. If we need to check who you are, we'll ask.
What we'll do
- Acknowledge: we'll confirm we've received your complaint within 30 days, and we aim to do it much sooner.
- Look into it: we'll investigate, which may include checking our records and systems and asking you or your employer questions.
- Keep you updated: if it's taking a while, we'll tell you how it's going.
- Tell you the outcome: we'll reply without undue delay, explaining what we found, what we've done or will do, and why.
We keep a record of the complaints we receive and how we dealt with them. We keep these records for 6 years after the complaint is closed.
If you're not happy with our response
You can complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at any time, including before or while we're dealing with your complaint:
- Online: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
You may also have the right to go to court.
Other complaints
For complaints about the service, billing or anything else, see clause 18 of our Terms & Conditions.
Contact
Employr Ltd · Registered in England and Wales, company no. 17187868 · Registered office: 5 Brayford Square, London, E1 0SG, United Kingdom · ICO registration no. ZC286397 · Support@employr.co.uk